ALICE

What do you like best?

I like that it is mostly set up like a basic calendar, so it's easy to view and work within daily. I like that it specifies which user set up the ticket/task- this makes it easy to direct questions to the correct person. Working in a hotel, things are operating around the clock and so there are always multiple hands in the pot. It's nice to be able to tell who worked on what. I also like that you can assign tickets to specific users.

What do you dislike?

It looks a little messy. The design uses simple/clean colors, but it still looks a little chaotic. We just switched from the GoConcierge version. This is not as intuitive. I typically don't have to use any sort of training or how to for software/programs- and I can click around to figure things out. There seem to be a few things that aren't easy to figure out. Our front desk agents find it very confusing. I don't care for the notifications at the top that show you all open tasks, but that's mainly because I'm OCD. I prefer seeing the red dot on the calendar to show open tasks- just a personal preference though. I definitely don't like the way reports print/download. Not all of the information shows on the report- words are cut-off. It doesn't look great. Not sure if there is a way the administrator can change formatting or not.

Recommendations to others considering the product:

Take time to train teammates. Even if they don't sit through a webinar, give them time to sit with someone who is familiar with the program, have them click around and ask questions. Once you learn the weird quirks of the program, it's easier to navigate.

What problems are you solving with the product? What benefits have you realized?

Our team JUST switched over from GoConcierge. Both platforms are wonderful tools for our line of work.