The Gplus Adapter for SAP enables enterprises to offer their customers a full range of access options such as e-mail, fax, chat, and traditional voice, while providing each customer with the best available resource.
Customer Reviews
User in Information Technology and Services
Advanced user of Gplus for SAP CRMEasy to manage all customer data, including the authentication of users on our platform with all the data screen popped from Genesys IVR
WE ran into SSO issues while trying to connect gplus to CRM, but once the single sign on issue was resolved, the data flow from all Genesys products such as voice, live agent, chat, chatbot etc., was very easy
Configuring the Adapter in the Genesys Config layer was the only time consuming part. Once the configuration was successful, the integration into CRM did not take long. We had initial issues with secure connection and needed help from experts on CRM config to get us going.
WIth the gplus integration into our CRM interface, we get a complete 360 view of the customer in one glance. The integration helps our contact center agents to provide a better and personalized customer service
