GetFeedback is a flexible, easy-to-use customer experience (CX) solution that companies like Crocs, Deckers, Hibbett, Puma, and YETI use to capture feedback across all channels, analyze it for trends, and act on it quickly to improve the customer experience.
BUILD: Start collecting real-time customer feedback in days, not months, by using our library of pre-built survey question types and templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and more.
LISTEN: Increase response rates by surveying your customers at the right time and place across all digital channels—website, app, email, SMS, and chat. Streamline your feedback program with workflows that automate survey distribution and assign follow-up tasks.
UNDERSTAND: Quickly spot customer insights and trends by seamlessly connecting your survey data with Salesforce data. Analyze feedback data in Salesforce Reports and Dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with Text Analytics.
ACT: Close the loop on critical feedback as it happens by creating automated tasks that notify key stakeholders based on customer attributes, sentiment, and more.
To learn more, visit us at www.getfeedback.com or request a personalized demo.
