Flow CX is a complete end-to-end Customer Feedback Platform.
Flow CX scales supports customers of all industries and sizes, from SME to Enterprise organisations.
The Flow CX product suite includes many features such as:
– Fully configurable Customer Surveys
– Multiple channel Feedback, Email, SMS, Website, Facebook…
– Complete Action management – ticketing system
– Deep CRM/Database integrations
– Online Review Management
– Text Analysis
– Customer Panels
– Reporting
Matthew A.
Advanced user of Flow CX
★★★★★
A product that delivers and a service that goes above and beyond
What do you like best?
Any changes or enhancements were accommodated by the vendor
What do you dislike?
The data range selector for a specific month needs to be manually selected
Recommendations to others considering the product:
If you have a specific requirement discuss it with the vendor and see if it is viable to enhance the core offering
What problems are you solving with the product? What benefits have you realized?
Leveraging the capabilities of Flow CX to address repetitional risk before it reaches the public domain. Issues management was an important aspect and the Flow CX team worked with us to optimise the platform to address this requirement
Review source: G2.com
