What do you like best?
We no longer need to manually send data to our carriers, this is uploaded weekly out of UKG.
Our Benefit Carriers receive all tiers of coverage and dependents- this includes, medical, dental along with vision to another carrier. Dependent information is pulled from our HRIS (UKG) to include, DOB, SSN, and gender.
The information provided to our carriers also includes Cost centers which helps our finance and accounting team with reconciliation of invoices across all of our office and facilities.
Our Retirement plan provider receives employee information such as date of hire, date of termination, date of rehire as well as all hours worked and pay information to ensure compliance.
What do you dislike?
Our Client Success Rep has changed multiple times since implementation and the response time has also increased.
We have a 360 feed that comes back to us from our Retirement Plan and this has not always been timely. We had several issues with setting this 360 up and we felt that our Customer Representative did not understand the complexity of the file or the compliance issues surrounding the importance of accuracy and timeliness. It took us several calls and emails to get resolution.
As of recent, we have struggled to get timely responses from our Client Success Rep. I recognize that team are busy but we have gone days and even more than a week before a response has been received.
When an issue is occurring on a file feed, the trickle down effect can be detrimental to our employees and to our compliance and I wonder if Everything Benefits has lost sight of the importance of their role with organizations such as ours.
We have had to reach out to our Customer Success Manager as UKG on different occasions due to the untimely responses from Everything Benefits.
I would recommend Everything Benefits over our previous EDI carrier but I would share our stories of struggles.
Recommendations to others considering the product:
I would recommend that others speak with Everything Benefits about their timeliness of responding and if they have a guaranteed time to respond based on the recent struggles we have had to get timely responses from our Client Success Rep.
What problems are you solving with the product? What benefits have you realized?
We no longer have to manually submit information to our providers via an excel spreadsheet. This was a timely process as we had to ensure that termed data was being sent along with any new or changing data. This also meant that life events would be sent manually via a spreadsheet as well. Open Enrollment was also processed to our carriers via an excel spreadsheet but this is now sent to our carrier through the secure file feed. we have several carriers that data is sent to weekly.
*My team is still relying on pulling files from our retirement platform because we don't have full confidence in the data coming back to our HRIS on the 360.
