Evercontact

What do you like best?

Nothing. I am not a pleased customer. Please read the cons

What do you dislike?

I paid for the product, and was genuinely interested in using it. I badly needed a fix for some issues I was having with my contacts list. At best, the software was buggy, and it wasn't the solution I needed. I paid anyway, chocking it up to a loss.

Fast forward one year... Without any notification, I get a surprise renewal charge. I understand this happens, and is usually very easy to fix. I contacted Evercontact on the exact day that the charge was debited from my account, requesting my account be cancelled, and a refund. I obviously wasn't trying to game them or anything, I contacted them as quick as I could, and was very polite and professional in my email.

I was SHOCKED when my request was denied, especially in the impersonal manner in which it happened.

Evercontact basically told me I should have known better, and that I should have received an email notification from them about an upcoming renewal, which I didn't. I keep every email I get and couldn't find it.

To this moment, I haven't received anything from Evercontact to let me know that they have any interest in my customer experience whatsoever.

I offer this as a warning that their business probably thrives off of doing this to customers.

Recommendations to others considering the product:

Stay away. I have a feeling their business model thrives off of doing this to clients. If not, they should offer a 15 day grace period, or something similar

What problems are you solving with the product? What benefits have you realized?

None. The product was a waste of money