Custer Experience- Unmatched!
What do you like best?
When I was first setting up my account, the customer experience team was excellent. The team was very responsive and assisted my needs quickly. As far as the actual service, it has been a breeze setting up for external customer use, and the visuals are outstanding and crystal clear. The customization of the service is by far my favorite part. When you create templates, the editor is very user-friendly and much easier to use, and better than PPT. I love that the service continuously adds updated information to the apps (Because of Wi-Fi connection) like the Stock Market watcher and the Sports Center apps. I also enjoy that I receive complete control to communicate with the product. I can command the product to kill the app, clear cache, and re-start, making solving simple IT problems that much easier. -Sam M.
What do you dislike?
There isn't much room to dislike this product and service.. The team is excellent, and the product is built to last and is simple enough to use. The company provides instructions and guides on how to get yourself up and running. My 2 cents would be: Continue to add new applications for customer visibility and send over tips and tricks to your customers so they can enhance the Enplug experience every now and then! Thank you!
What problems are you solving with the product? What benefits have you realized?
At my property (Resort), we used to print out the daily weather for guests to see. 1. Enplug has helped us save money on paper 2. Now offers a live feed of updated weather conditions for our guests. The same issue is applied as we used to write down on a board to welcome our VIP guests. Now we add it to a slide on Enplug and it looks nicer and is way easier to update.
