Elements

What do you like best?

I like the ability to attach instructional documents and videos to help end-users understand objects and fields. I also really like the built-in process mapping ability, including the ability to do sub-process maps within the same app. We have also found it to be useful when determining wider reaching effects of editing or deleting fields within our instance. I can see us using Elements to clean up clutter in our instance when we have time for such a project.

What do you dislike?

I am not a fan of every click opening in a new window. It makes it unwieldy after clicking around for even a few minutes, and difficult to navigate sometimes. Now that we have the product, it's been easy to tell that we are being leveraged to try to get other companies we're working with to use Elements as well. I understand the tactic and see the value in our partners using the same product, but it has caused extra work and unnecessary meetings for us when it is not our priority at the moment in the project and we need to focus elsewhere.

What problems are you solving with the product? What benefits have you realized?

We are improving the functionality and accessibility of our internal process maps - and I hope that we'll eventually open them up to more end users. It's also been extremely helpful in giving us more insight into what's in our org and improving our documentation as we add more descriptions and improved labeling.