eGain SelfService+AI enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.
Customer Reviews
Lisa M.
Advanced user of eGain SelfService+AIWhat I like about Egain is that it allows you to serve the client in an efficient way. has templates for chat bot that you can easily integrate with your emails, customers feel served at all times, the application sends you alerts so you know when there is an interaction, analysis reports allows you to evaluate the metrics and know if you are fulfilling or not with the objectives of the campaign or your brand, Egain allows you to do full tracking of the potential customer and know their tastes, get closer, to know what exactly you are looking for to know if you can give it to them.
The support team is not efficient, it is slow at the moment of giving the service. is an application that consumes many resources of the PC so you can not run other applications if you are working with it, unless you have a super powerful computer.
I recommend Egain because it allows you to give your clients quality attention, social networks are basically the general communication in most of the world, the new generations only communicate through these means, this application will allow you to get much better to all your clients
Egain has allowed us to respond to our customers immediately, thanks to all the tools we have, we offer first quality care, it is part of our policies to be within the margins of excellence since customer satisfaction is our goal.
