Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.
Customer Reviews
Administrator in Consumer Electronics
Advanced user of Dynamics 365 Customer ServiceThis is a great database to keep customer records. It's easy to use, and administrate.
If you want to do huge customization of the system, you need to know how to write code and use the Plugin registration tool.
A single place where customer data resides. With this one place of truth we have a 365 degree of the customer.
