DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores.
Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution.
DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.
Shadab S.
Advanced user of dropthought
★★★★★
Exellent platform for Customer experience management!
What do you like best?
DT has a very user friendly interface. It makes collection and analysis of data really easy to understand. The dashboards are easy to understand and offer great insights.
We have also used it to track instant feedback on multiple mediums and it always delivers great results.
What do you dislike?
They can add mobile app to complement the product.
What problems are you solving with the product? What benefits have you realized?
Before using DT, we had issues with gauging customer feedback. This relates to product support. With DT we were able to track and identify areas we need improvement, and how different segments rate our services. This further helped to improve our services for the most lucrative segments.
Review source: G2.com
