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Dialpad’s Contact Center enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.
Customer Reviews
Caleb F.
Advanced user of Dialpad Contact CenterUsing the power of real-time transcription Voice Intelligence offers the ability to provide agents with contextual information to help them improve while on-duty. The gentle reminders that pop-up on screen are helpful and smooth out conversations and offer helpful information while a call is happening. Also, everything is stored in the cloud and conveniently available for the life of my account. Easily searching through old records to find conversations with keywords or in certain time periods is amazing for the workflow as well!
Nothing really to dislike. Creating positive customer outcomes and logging feedback features could be useful to better understand and optimize the Contact Center. Its great because you have everything in one place. Its a bit hard to comprehend at first but once you get used to it - you are set! Making it more user friendly would be better.
Mostly answering the many questions of the software's use. Making sure to follow the right steps and all of it being on a same contact center is better than looking for videos and different web pages. Dialpad as a software has this to ensure that its user is finding the answers to everything that is needed. Key benefits such as capturing and summarizing agent interactions reduces efforts to review call recordings in their entirety helping you find areas to improve faster than ever before.
