Every day, millions of dollars are lost due to poor experiences on websites and apps – and businesses are often in the dark about what’s causing them.
Decibel’s digital experience platform is built specifically to identify these poor experiences and provide enterprise businesses like Lego, Adidas, and Sony the insights they need to optimize them.
Decibel’s platform is driven by the Digital Experience Score (DXSВ®), a unique new metric for measuring experiences online. Powered by machine learning, DXSВ® measures every user session – crunching billions of data points to quantify user behavior in real time – and alerts teams to the biggest opportunities for improving experiences and revenue on their websites and apps.
With Decibel, businesses are no longer in the dark. Instead they’re equipped with the intelligence they need to make every online experience flawless – improving conversion, engagement, and customer loyalty.
Rosita N.
Advanced user of Decibel
★★★★★
Decibel has proven a very useful tool for identifying user struggles
What do you like best?
It helps identify pain points in the user journey. It also makes it very easy to quantify these problems which can give you a good idea of the actual scale. I really like the fact that I can also view the sessions that have a particular issue. The journey discovery and page discovery tools are also very useful. Heatmaps help me visualise user behaviour, such as scroll depth or click attribution.
What do you dislike?
The interface is a bit complex and it takes some time to get fully up to speed if you're a new joiner. Sometimes features don't work and the platform would just give you errors. The journey discovery visual could be improved to identify quickly the most common journeys our users take.
What problems are you solving with the product? What benefits have you realized?
We use Decibel to identify any issues when we are A/B testing. I have used journey discovery quite a lot as well. We also use it to review specific sessions linked to a segment or a goal.
Review source: G2.com
