CxEngage

CxEngage is a highly secure, multi-tenant and instantly scalable multi-channel cloud Contact Center as a Service (CCaaS) platform that transforms the way businesses and individuals interact and perceive each other.

CxEngage

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Administrator in Telecommunications

Advanced user of CxEngage

★★★★★

CxEngage

What do you like best?

As a cloud based contact center software, CxEngage offer a user controlled setup and lots of options to solve the complexities of communicating with Customers and Clients. I like the way I am able to use it anywhere (home, work, cell).

What do you dislike?

Sometimes the setup is too complicated and cumbersome for a single user or smaller contact center.

What problems are you solving with the product? What benefits have you realized?

We use CxEngage internally to manage our support calls from Telecom Vendors using the Somos ROC systems.

Review source: G2.com