Custellence

Custellence lets you build customer journey maps by collaborating in a cloud based system so that you can put your customer insights into action!

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8.0/10 (Expert Score) ★★★★★
Product is rated as #49 in category Diagramming Software
Ease of use
Support
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Custellence lets you build customer journey maps by collaborating in a cloud based system so that you can put your customer insights into action!

Custellence
Custellence

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Customer Reviews

Custellence Reviews

James H. C.

Advanced user of Custellence
★★★★★
The platform that enhances the benefits of your company.

What do you like best?

I really like that this program is not only skillful in travel mapping but through its different acquisition options you can find more and more functions such as exporting them to other programs, customize them, save them and a variety of tasks that allow more work specific and quality for our customers.

I like the interface that is very comfortable and efficient, allows the team to do the job in a simpler, professional and bold.

What do you dislike?

When starting the use of this program in our company, some people adapted faster than others to the configuration that this system has, after working constantly in the interface, any confusion or difficulty was eliminated, so I consider it not a failure, but a user's practice error.

Recommendations to others considering the product:

I recommend this platform with the confidence that will make your company more effective every day. Try it and you will see first hand what I say.

What problems are you solving with the product? What benefits have you realized?

Thanks to this platform we now obtain a different angle to see the experiences of our clients, since Custellence provides us with tools to illustrate them and then study them, make revisions, which allow us to improve the participation of users.

This platform has given us the facility of having a technical support service when we need it by email, besides this has allowed the growth of our company and the solution for many of our deficiencies, now we provide the client with maps of your trip in a more easily understood way as well as a better service.

Now we have a more organized company since we gather all the information of our clients, ideas, suggestions, dimensions, contributions in a single tool.

Review source: G2.com

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