Coveo's Unified Indexing Platform consolidates information silos securely across enterprise, social and cloud-based systems

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8.2/10 (Expert Score) ★★★★★
Product is rated as #64 in category E-Commerce Personalization Software
Ease of use
8.6
Support
8.1
Ease of Setup
8.3

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The best information, everywhere, every time. That’s how Coveo helps today’s fastest growing companies keep their edge. Recognized as the Most Visionary Leader in Enterprise Search and as a leader in Big Data Search and Knowledge Discovery, Coveo intelligently delivers knowledge and critical insights from across the entire IT ecosystem at scale, through the cloud and on-premise systems. From intelligent self-service applications to intelligent contact centers, Coveo partners with some of the world’s largest enterprise technology ecosystems to provide a more intelligent, unified and engaging experience for customers and employees. Coveo currently has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.

To ensure our customers are always successful, Coveo has forged strong partnerships with leading technology vendors and system integrators around the world. Coveo is a strategic technology partner of Salesforce and Sitecore, and works with both companies to ensure our joint solutions are seamlessly integrated and our mutual customers are realizing maximum value.

The Coveo Partner Network supports the company’s global, national, and regional system integrators from across North America, EMEA, and APAC. Through the network, Coveo offers a variety of partnership levels, and provides technical training, certifications, account & marketing support, and business planning services to its partners around the world.

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Customer Reviews

Coveo Reviews

Edson R.

Advanced user of Coveo
★★★★★
A smarter business search and interpretation.

What do you like best?

I like and use Coveo, because it provides highly categorized functions in intelligent areas, since it provides necessary and relevant information, for objective argumentation, when it comes to interactions with superiors within an organization if it is an employee, or in external environments to the company, being very useful to guarantee a more effective percentage when giving an opinion on a particular topic, being one of my favorite aspects, in relation to this intuitive software with advanced indexing features. data, for these operations, for a well structured purpose.

What do you dislike?

The new updates in the user interface are totally cumbersome and timely, since it presents a bad design when making changes based on the commercial requirements that are required for the complex stabilization of an ongoing negotiation, which is a Problem that needs an update, to solve these problems, which can slow down the entire work process, mentioning that the analytics in lower versions is very poor in offering outstanding news.

Recommendations to others considering the product:

Coveo works in a fantastic way, when a road map of the systems is maintained, with which it plans to develop its operations for the extraction and indexing of relevant data, for the virtual public that is registered on a particular platform, mentioning that although it is quite delicate according to its implementation, its work processes are executed wonderfully, guaranteeing intelligent actions, for obtaining balanced and coherent information for the most part.

What problems are you solving with the product? What benefits have you realized?

We use this software throughout the business platform that we acquire, as a general search system, of all the details that we keep current, precisely so that each user can determine what we do, offering outstanding news of the successes that we have obtained up to currently, which provided us with useful tools to index all the disparate data found in the company we acquire, allowing in more explicit terms, a central place to search for relevant information.

Review source: G2.com

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