ConnectWise Automate

What do you like best?

The tools are good. I really like how fast I can connect to a client when they call. It has so much potential.

What do you dislike?

Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to extract as many dollars out of my pocket and have no intention of having a business relationship what so ever. In my 24 years in the industry I have never had a company treat me this way but they did and continue to. I have heard from 30+ other companies ceo's saying similar things that there is not partnership just a money grab.

Recommendations to others considering the product:

Run the other way. They are losing clients like you and me every month. I thought it would be a great partnership but I was completely wrong. They were purchased by another company that I believe is trying to take it public and money talks and no action or care. You want a company that helps you with the platform and they get you setup and have a nice day. Everything after that is at a cost. There are other companies that have unlimited support and there is a reason they have an easier platform that is built in the last 5 to 7 years and built to do what we have asked for from the beginning so if you still make the move to Connectwise Automate you can only blame yourself.

What problems are you solving with the product? What benefits have you realized?

Because I can't count on Connectwise to be a valuable partner with my company I am having to change once again to a new product and go through the learning pain of a new platform. I wish there was a way to make it right but over a year of getting nowhere we finally have had to move on. A real shame I thought we were with the leader.