Cloud Contact Center

X5 Cloud Contact Center is built to power inbound and outbound communication for contact centers, marketing and sales teams. This flexible solution is cloud-based, requiring agents to only have a computer, headset and internet connection. Scale from 20 to 1,000+ agents within minutes and select from an advanced feature set that supports your business needs. Supercharge your Cloud Contact Center with a family of built-in apps ready for use.

Cloud Contact Center

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User in Insurance

Advanced user of Cloud Contact Center

★★★★★

Excellent Customer Service and A Very Short Learning Curve

What do you like best?

It is very easy to set up and run for novices. They will also "build" you what you want with no complaints! Their billing has no hidden agendas. You pay what you are billed for and nothing else. NO hidden fees.

What do you dislike?

Text and email are not available as of yet. That would make this a multi purpose tool for any call center floor.

Recommendations to others considering the product:

It will rule one day!

What problems are you solving with the product? What benefits have you realized?

The floor will never be the same with such proficient software. It's a dream and once all the little bugs are worked out, no other will surpass it.

Review source: G2.com