What do you like best?
Clientshare completely reimagines how a buyer-supplier relationship can be managed, giving visibility and transparency to all involved. This is not only game changing for account teams and clients, but for senior leaders within the supplier relationship who can communicate effectively across their buyer base and gain insights in to the effectiveness and performance of each relationship. Having a single platform proposition that caters for each area of a successful business relationship, allowing direct integrations with other systems, is really powerful customer proposition, in a digital age where there are constantly more systems to navigate.
What do you dislike?
The best systems, and the best applications, allow a user to learn and understand the platform immediately. With the diverse nature of people's technical ability this presents one of the biggest challenges to up-take and engagement. A Clientshare implementation, as it stands, requires too much focus on a personal ‘physical' demo. The use of a virtual run through or guided tour as part of the first log in experience, as well as being utilised for any changes or additions to functionality would allow all users to quickly get the information they need, reducing the burden of meetings, demos and calls to launch. I think it gives a better user experience, and a better way to promote engagement and understanding
Recommendations to others considering the product:
There is no product or service in the market that will give you what Clientshare can already give you, this is before you add in the constant development features they continue to add to help to make managing business relationships easier.
What problems are you solving with the product? What benefits have you realized?
Clientshare provides visibility that we as a supplier are delivering the information and reviews required to have a successful business relationship. It provides a delivery mechanism for us to give our customers a game changing analytics and reporting solution (PowerBI). Clientshare continues to be a central feature of our digital proposition, how we manage service governance globally and how we continue to differentiate ourselves from our competitors. We want to do things better and Clientshare is key to supporting this.
