CiviCRM

What do you like best?

CiviCRM is open source and therefore has a far lower total cost of ownership for medium sized organisations then equivalent CRMs and case management tools. One of most powerful points is its deep integration with Drupal, Wordpress and Joomla allowing you to create integrated CRM and websites at a far lower cost then other fundraising database alternatives.

What do you dislike?

Civi can be a "jack of all trades" so sometimes the online demo can be a bit scary for new users.

Recommendations to others considering the product:

Because Civi is open source, some organisations think they can under resource the implementation. Whichever CRM that an organisation implements will always need a significant amount of time and effort to get right, and Civi is no different, so do keep that in mind when implementing Civi.

What problems are you solving with the product? What benefits have you realized?

Simplified management