Ellucian CRM Advance

What do you like best?

The program is great and has the option to build out lots of tools. It's also a relatively light program that does not use a lot of resources. Also wonderful that it can easily integrate with other Ellucian products like Banner. Also has the ability to have Reeher sit "on top" of the platform to access information.

What do you dislike?

Drawbacks are that the platform has an antiquated appearance and uses lots of crystal reports. Support has drastically been scaled back over time and it's being replaced by much newer services and platforms like salesforce and blackbaud.

What problems are you solving with the product? What benefits have you realized?

The platform is helping us with our CRM in fundraising. The ability to customize reports and lookups from the back end is very helpful