Best Social Customer Service Software in 2024

8.8

★★★★★

Kustomer

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Favorite CRM for Total Support - Brittney M.

Ease of use

8.8

Support

8.7

Ease of Setup

0.0

Languages supported: Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0

★★★★★

RingCentral Engage

SocialCRM

Ring Central -- Basic Use Only - User in Non-Profit Organization Management

Ease of use

8.6

Support

7.8

Ease of Setup

8.9

Languages supported: German, English, French, Dutch, Spanish

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6.8

★★★★★

Bold360

Leveraging the power of AI, Bold360 helps personalize and enhance every customer engagement no matter where it takes place, allowing companies to seamlessly deliver rich, consistent customer experiences across both AI and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity, allowing agents do what they do best – be human.

Smart AI for Chatbot - Orlando P.

Ease of use

7.0

Support

6.9

Ease of Setup

0.0

Languages supported: German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Acquire

Acquire is a customer communication platform. It automates sales and support questions for instant responses. Co-browsing, video/voice calls, and customer profiles are all tools provided for easy sales support.

Has been a useful tool for our team, but is somewhat buggy. - Caleb S.

Ease of use

8.6

Support

8.3

Ease of Setup

0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4

★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use

8.6

Support

8.3

Ease of Setup

8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

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8.8

★★★★★

Freshdesk

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

Easy intuitive interface and quick setup. Best in Integration - Vinoth K.

Ease of use

8.8

Support

8.7

Ease of Setup

8.8

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.6

★★★★★

Orlo

Orlo is a complete online engagement ecosystem.

A great platform - Jim K.

Ease of use

8.6

Support

8.6

Ease of Setup

9.2

Languages supported: English

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8.0

★★★★★

Interactions Digital Roots

With Interactions Digital Roots, you can easily monitor, measure, and engage with social media conversations about your brand from a single platform

Digital Root Review - Rajesh S.

Ease of use

Support

Ease of Setup

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7.6

★★★★★

Blinger.io

Blinger.io is the best omni-channel software platform. Get access to the messengers, email and live chat with a single API, interface or integration with helpdesks.

Easy to use but not fast enough - ENES K.

Ease of use

Support

Ease of Setup

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8.2

★★★★★

SoDash

Bridging the gap between Social Media & Customer Service

Good platform and great value - Administrator in Higher Education

Ease of use

9.0

Support

7.9

Ease of Setup

9.1

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9.4

★★★★★

Statusbrew

Statusbrew is a social media management platform for businesses, agencies, brands and organisations that combines the power of internet and technology to empower and drive growth, discover and manage prospects & improve customer experience across various social touch-points.

It has been helpful when I want to schedule my social media posts - Bpagadala P.

Ease of use

9.3

Support

9.5

Ease of Setup

9.4

Languages supported: Arabic, English, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4

★★★★★

Clarabridge Engage

Clarabridge Engage helps companies to effectively engage with all their customers on social media.

A platform of social analytics for market leaders. - Gloria-UczniГіw C.

Ease of use

8.2

Support

8.2

Ease of Setup

6.9

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

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8.4

★★★★★

Relay

Relay connects trusted brands with people so they can effortlessly get stuff done.

It is quite practical for me to be able to serve my clients at any time - Emiro N.

Ease of use

8.9

Support

8.1

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.8

★★★★★

Khoros Care

Manage social campaigns and responses with precision and efficiency. An integrated platform for social media management, Khoros Care (formerly Lithium+Spredfast) combines powerful publishing and response feature sets for marketing and customer service.

Single sign on to manage social media platform - Administrator in Telecommunications

Ease of use

6.8

Support

7.8

Ease of Setup

6.4

Languages supported: Arabic, Czech, Danish, German, English, French, Italian, Japanese, Dutch, Norwegian, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Salesforce Service Cloud

Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Salesforce Service Cloud - CRM Solution - Sixto Q.

Ease of use

8.0

Support

8.2

Ease of Setup

9.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Sprout Social

Sprout Social's all-in-one social management solution empowers our customers to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

Great first experience with Sprout - Tessa T.

Ease of use

8.9

Support

8.5

Ease of Setup

8.6

Languages supported: English, French, Italian, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.0

★★★★★

LiveAgent

LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

Lifetime Access That Gets Revoked If You Don't Log In - Martin M.

Ease of use

8.9

Support

8.9

Ease of Setup

0.0

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.2

★★★★★

Re:amaze

Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

Great program for multiple email addresses - Robbie H.

Ease of use

9.0

Support

9.5

Ease of Setup

8.2

Languages supported: English

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7.8

★★★★★

Oracle Service Cloud (formerly RightNow)

Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

Omni-channel solution for Customer Support and Satisfaction with Quick and Easy Implementation - Lakshay B.

Ease of use

7.8

Support

7.6

Ease of Setup

8.1

Languages supported: Arabic, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)

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8.0

★★★★★

RelationDesk

Customer support solution for social media.

All in one place - Ashley A.

Ease of use

Support

Ease of Setup

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8.0

★★★★★

Customer Radar

Customer Radar is a live customer feedback software designed to enable businesses to engage the customer in feedback across multiple channels to make it easy for the customer and the company.

All in one place! - Ashley A.

Ease of use

Support

Ease of Setup

Languages supported: English

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7.0

★★★★★

Simplify360

Simplify360 is a Social Business Intelligence company.

Good social tracker, easy to setup and run fast - Ashish T.

Ease of use

Support

Ease of Setup

Languages supported: Afrikaans, Arabic, Bengali, Danish, German, English, Gujarati, Hindi, Indonesian, Japanese, Korean, Malayalam, Marathi, Malay, Nepali, Dutch, Albanian, Tamil, Chinese (Simplified)

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6.0

★★★★★

Help Sumo

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

Best customer support tool - Consultant in Design

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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6.0

★★★★★

Astute Social

A full social media management platform for listening, engaging and publishing. Astute Social helps brands understand customer trends, opinions, and needs, analyze the competitive landscape to make better decisions, and manage customer relationships via social media.

Astute Social Review - User in Staffing and Recruiting

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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0.0

★★★★★

CXInfinity

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprises to startups and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate ...

Amazing Marketing Tool - Administrator in Information Technology and Services

Ease of use

Support

Ease of Setup

Languages supported: English

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0.0

★★★★★

Cloodot

Cloodot is a customer experience management suite to manage chats and reviews from multiple online channels in one inbox.Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites etc in one easy to use inbox.Work together as a team - Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. ...

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Ease of use

Support

Ease of Setup

Languages supported: English

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