Relay Network, designated a 2017 Gartner Cool Vendor in CRM Customer Service and Support, provides a mobile customer communications platform that instantly connects businesses with their customers for secure, immediate engagement. Using Relay’s award-winning platform, businesses can create, deliver, and automate guided service experiences that direct the right customer, through the right process, with the right tools – individually and at scale. The company’s enterprise clients across financial services, healthcare, insurance, cable and energy use Relay’s solution to communicate more effectively with their customers in order to drive growth, create efficiencies, and improve the customer experience. For more information, visit http://www.relaynetwork.com.
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Customer Reviews
Relay Reviews
Emiro N.
Advanced user of RelayWhat do you like best?
Its interface turns out to be quite simple and easy to use, the fact that it allows me to channel the attention of my clients quite easily and simply turns out to be something very useful, the fact that it is multiplatform is quite practical for me to serve my clients at any time regardless of being close to my computer or not, the fact that I can customize its interface according to my needs and those of my company turns out to be something quite attractive to customize everything according to my functions and needs in a way Quite simple, the fact that it alerts me via email in case there is a new notification that I have not seen immediately is quite useful for me to avoid leaving my clients in a very long wait.
What do you dislike?
To be honest I have no complaints about the use of this application, which has come as a complete surprise to me since I never thought that a tool of this type would help me so much to solve the way in which I attended to my clients.
What problems are you solving with the product? What benefits have you realized?
It has been helping us a lot to solve customer service problems, allowing us to streamline and optimize a large number of tasks and processes in a fairly simple, simple and efficient way, which has helped us to be more proactive when dealing with any type of requirement or request by our clients in a fairly fast way.
