Best Contact Center Operations Software in 2024

9.0

★★★★★

Greenlight CRM

Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customisable and feature rich.

Excellent integrated crm and dialler solution - Administrator in Marketing and Advertising

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0

★★★★★

Phone Call Manager

By utilising our powerful FREE Phone Call Manager solution, you can be sure that all your clients will never receive an engaged or busy signal and all your calls will be answered professionally.

Easy to keep connected - Sheri G.

Ease of use

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Ease of Setup

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8.0

★★★★★

Discover how CATI and IVR, combined with Survox's robust dialer and management platform to increase call center peformance, help you achieve quotas faster and manage resources more efficiently than ever before.

Heavy coding but worth it - Kenneth H.

Ease of use

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8.0

★★★★★

Callture

Callture Business Phone is loaded with fantastic features including the latest innovations.

Works fine for what we use it for. - User in Media Production

Ease of use

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Ease of Setup

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8.0

★★★★★

Samsung Contact Center Pro

Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.

contacto smart tv - JM G.

Ease of use

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Ease of Setup

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8.0

★★★★★

CDC Software

CDC Software is a SaaS integration solution designed to empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems to provide contact center agents with complete customer data.

Useful for integration - User in Computer Software

Ease of use

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8.0

★★★★★

Contivio.com

Contivio.com is the world?s most advanced all-in-one cloud contact center and telephony solution.

Easy to use--when internet is not down! - User in Computer Software

Ease of use

Support

Ease of Setup

Languages supported: English

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7.0

★★★★★

Fenero

Fenero Contact Center is built upon open source and exemplifies what open software can do for contact centers.

Fenero has great promise but needs to mature. - Jonathan P.

Ease of use

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Ease of Setup

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7.0

★★★★★

HoduCC – Omnichannel Contact Center Software

HoduCC Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements

Scalable Call Center Software for Small Firms - Hardi V.

Ease of use

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Ease of Setup

Languages supported: English

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7.0

★★★★★

EasyContactNow

EasyContactNow provides a suite of features to allow your contact center to handle incoming calls and make outbound calls while managing productivity and customer satisfaction.

Useable Sales Call Software with no frills - Administrator in Biotechnology

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Ease of Setup

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7.0

★★★★★

Zent.io

Whether we are a contact center inside a company or a contact center that provides services to customers for other companies that outsource their customer care, being multichannel is a necessity nowadays. Give a step forward with Zent.io

Unified platform por Client Service - Executive Sponsor in Retail

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6.0

★★★★★

TelTel.lv

TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.

Great Experience - Deepak G.

Ease of use

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Ease of Setup

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5.0

★★★★★

Click2Coach

Click2Coach offres what you need to manage your business and customer experience including interaction recording, desktop activity recording during an interaction, evaluation and feedback, and more.

Ok I guess - User in Outsourcing/Offshoring

Ease of use

Support

Ease of Setup

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3.0

★★★★★

Eclipse CMS

Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.

Stuck in the early 2000s - sam s.

Ease of use

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Ease of Setup

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10.0

★★★★★

VoiceSage

VoiceSage's cloud-based messaging product and services deliver more than 2 million messages a day and are used by businesses serving more than 75% of the UK population.

Project Accountant - Salani E.

Ease of use

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Ease of Setup

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10.0

★★★★★

Motorola Command Center Software

Improve your response and service – from handling a call and coordinating dispatch to running an investigation – with public safety's only command center software suite, CommandCentral.

Great Solution - User in Computer & Network Security

Ease of use

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Ease of Setup

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10.0

★★★★★

Call Center Support Software

Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.

Good Software for call centre - Administrator in Information Technology and Services

Ease of use

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Ease of Setup

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10.0

★★★★★

NuVoxx Cloud Contact Centre

NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.

Nuvoxx - User in Computer Software

Ease of use

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Ease of Setup

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10.0

★★★★★

SAP Service Engagement Center

SAP Service Engagement Center is a soltion thta engage customers throughout their entire buying journey by enabling service teams to deliver 24/7 service support, it has aninteractions across channels and has the continued flexibility to support new emerging channels, on a software-as-a-service (SaaS) delivery model.

SAP is great to get your answers! - Kathleen M.

Ease of use

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Ease of Setup

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10.0

★★★★★

Maqsam

Maqsam is MENA's friendliest cloud telephony solution for SMEs.We understand that small, thriving or even enterprise companies always need to be conscious about their spending as they increase their efficiency. That's why Maqsam, unlike other solutions, is designed to provide the most powerful features, at the best value, and without breaking the bank! Erase the borders and allow your customers to reach you from Saudi Arabia, United Arab ...

Excellent cloud call center, saved us during the tough times! Remote work enabler. - Wadi H.

Ease of use

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Ease of Setup

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10.0

★★★★★

Smart PBX

Smart Cloud PBX Services offers a call routing system designed for companies to gain control of their voice and data networks.

Refreshing software experience - Adrienne G.

Ease of use

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Ease of Setup

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1.0

★★★★★

VoiceLogic

VoiceLogic offers audio marketing technologies.

Bluetooth headsets no good - Lee G.

Ease of use

Support

Ease of Setup

Languages supported: English

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0.0

★★★★★

Ameyo Video Contact Center

Video Contact Center to humanize contact center, build trust, grow sales, identify issues and resolve them faster, improve CSAT rate, and more with a live video chat!Ameyo launches Video Contact Center to fill the gap of physical interaction in the pandemic times. Businesses often come across situations where their customers prefer a face to face conversation with skilled professionals. Due to the pandemic, such business operations have seen ...

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0.0

★★★★★

Nubitel CX

Nubitel is a Cloud Customer Engagement Solution brought to you by Microtel Technology. With more than 19 years of implementing end-to-end Customer Interaction Solutions, Microtel is proud to introduce Nubitel that caters to your business communication needs to engage with your customers. We provide Unified Communications, Omnichannel Customer Engagement Platform (single interface for customer interactions from voice, video, email, IM, social ...

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Ease of use

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Ease of Setup

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0.0

★★★★★

Avatar Dialler

An automatic Dialler which gives you the best quality of voice recordings with perfect accent for your valuable customers and make thousands of calls with prerecorded voices and perform your duties efficiently and with double of the speed.

Pathetic Support - Administrator in Marketing and Advertising

Ease of use

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Ease of Setup

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0.0

★★★★★

ConVox Call Center Solution

Deepija Telecom Pvt. Ltd offers diverse range of customer engagement software for everyone under the trademark name ConVox. ConVox Call Center Solution is a prominent product offering from Deepija Telecom. With 17+ years of Industry presence and over 15000+ happy customers, ConVox CCS has helped businesses grow right from it's inception and continuing. ConVox CCS has a plethora of features for every scenario of contact centre such as superior ...

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Ease of use

Support

Ease of Setup

Languages supported: English

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0.0

★★★★★

Orbox

Orbox is a fully customizable IP-PBX, a smart and low-cost solution, designed for any type of company. This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance. / Virtual or Physical Appliance / Supports several phone models and multiple operators and its easily integrated to existent centrals.

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Ease of use

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Ease of Setup

Languages supported: English, Portuguese

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0.0

★★★★★

Fonetik – Speech Analytics

Fonetik enables you to understand what each customer says and feels, right now. Fonetik's affordable and usable speech analytics gives you all the tools you need to tranform the customer experience. Traditional speech tools are complex, designed by analysts for analysts, requiring a technical skillset to get the most from their platforms. Fonetik puts the power into anyone's hands through an intuitive point and click interface designed by ...

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Ease of use

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Ease of Setup

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0.0

★★★★★

NICE Uptivity

From NICE, the leader in contact center business performance solutions, comes Uptivity Workforce Engagement Management powerful technologies specifically designed to help your call center deliver a better customer experience.

NICE Uptivity - Lance H.

Ease of use

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0.0

★★★★★

GoToConnect Support Center

GoToConnect enables supervisors and agents with indispensable tools and real-time analytics to help your team be more responsive to changing customer needs using one communication platform.GoToConnect gives you the freedom to choose the best application to drive better customer satisfaction and grow your business without the complexity and unnecessary bells and whistles of conventional call center tools.

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