Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
8.4/10
(Expert Score)
★★★★★
Product is rated as #81 in category Contact Center Operations Software
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Bright Pattern
Customer Reviews
Bright Pattern Reviews
Brandon C.
Advanced user of Bright Pattern★★★★★
What do you like best?
Bright Pattern is solid software. Few to no outages in the last 6 months. End users picked it up quickly. The implementation team was a dream to work with. API integrations were easy to work with for someone with a systems background. Overall, we're happy.
What do you dislike?
Admin experience is good, but some areas have room for improvement (ex: settings are not always where you'd expect them).
What problems are you solving with the product? What benefits have you realized?
We use Bright Pattern to manage the call flow for ~20 customer service representatives, and the frustration level for them decreased significantly when we switched to Bright Pattern.
