BMC Helix CMDB

What do you like best?

In terms of performance for data processing, reporting and user load very nice application as it comes from BMC banner. It comes with spoon integration tool with out of the box connectors for integration with different external applications. We have it on Premise installation. We have implemented it in server group with 8 applications servers and 2 load balancer and 2 web server. Robust performance. Nice graphical UI. Available in both Windows and Web console.

What do you dislike?

This application is very unstable as on when we faced issue with application down or inaccessible.

Very bed UI for both Windows and Web. I don't know why BMC don't use space available on user screens. They just keep everything on upper left corner and rest of the space remains empty.

Customization is very complex and so many different windows to monitor running jobs. AI jobs, recon jobs and Spoons jobs all are in different windows. No central location for all jobs.

Very tough to trace user logs and activities.

Even a small change requires a downtime.

Recommendations to others considering the product:

Just negotiate on licensing cost and also support from BMC.

What problems are you solving with the product? What benefits have you realized?

We used it in multi tenancy environment. it was a very huge implementation and integration with monitoring applications like Nagios using Tibco and Spoons connectors. Also had an integration with CA SDM for ticket handing. Overall nice application but lot of open issues.