The Retail Industry Solution brings you to the New Retail Era by providing a 360В° view of your customers and your teams as well as an omnichannel picture of your inventory. Storeberry is comprised of a Salesforce-based Retail Industry Solution for your head office along with an In-Store Management App for your stores.
To deliver a 360В° customer experience, your retail staff needs access to an omnichannel solution. The prebuilt templates and retail scenarios included in The Retail Industry Solution will serve the needs of your three main stakeholders through a seamless experience:
— > Store Associate
Create a 1to1 relationship thanks to real time access to customer profile and communication tools
Maximize time spent with the customer rather than looking for products/information
Support corporate marketing initiatives at local level
—> Store Manager
Monitor store performance ; Manage the store efficiently ; Spread the brand image
—> CRM Manager
Provide a powerful CRM tool with 360 customer profile ; Create, assign, and track in store operations (commercial, client list, marketing campaign) ; Develop the CRM strategy
KEY FEATURES BY MODULES – CRM / CLIENTELING MODULE
In – store Identification and account creation
In- store customer identification & account creation
Customer in – store visit creation and follow-up
Customer 360 Overview – CRM
Customer profile access ( general information, activity, contact preferences, etc)
Customer history (interactions, purchases, etc)
Customer Interestes (Wishlist, abandoned card, browsing)
Customer Follow-up & engagement
Communication with the customer (SMS, call, WeChat, WhatsApp, Email)
Customer gifting anf loyalty
Customer brand event invitation
Customer appointment booking
Prepare and / or send a Wishlist to a customer
Reporting & Performance module
Tools for managers
Global performance reporting (sales, customers, store, team)
Commercial and store operation
Team management (task creation and follow up)
Corporate Communication
Brand communication tools
Employee Collaboration (head office-store, store-store)
Sales Associate work Space
Performance review
Global agenda overview(event campaigns activities)
Shopping Assitance Module
Product Demonstration
Brand product catalog access
Endless Aisle (Unified stock Visibility)
Fast Product in-store identification (scanning)
Order Management
Store-to-store orders
Store-to-web orders
Click& Collect/ E-reservation orders
In-store orders
Payment module
Send to POS solution
Mobile POS solution
Receipt generation and transmission
Intercafe Management System
Maximize adoption with engage design and support for iOS and Android devices
Created for Fashion – Luxury – Beauty – Electronics – Interior decoration
Contact :
AbigaГЇl Schirmann VP Retail & CPG [email protected]
Anne-Sophie Cariou Business Analyst [email protected]
https://baybridgedigital.com/products-2/
