Backbase CXP

Backbase Customer Experience Platform (CXP) helps you create personal and relevant, omni-channel digital experiences.

Languages supported: Arabic, German, English, French, Croatian, Italian, Dutch, Portuguese, Spanish, Chinese (Simplified)

9.0/10 (Expert Score) ★★★★★
Product is rated as #6 in category Digital Banking Platforms
Ease of use
Support
Ease of Setup

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Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world.

We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience.

We give financials the speed and flexibility to create and manage seamless customer experiences across any device and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business.

More than 100 large financials around the world have standardized on the Backbase platform to streamline their digital self-service and online sales operations across all digital touchpoints. Our customer base includes HSBC, ABN AMRO,CheBanca!, Credit Suisse, Fidelity, HDFC, Hiscox, ING, KeyBank, Legal & General, NBAD, OTP, PZU, PostFinance, Navy Federal CU and Westpac.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms.

Backbase CXP
Backbase CXP

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Customer Reviews

Backbase CXP Reviews

Tapendra G.

Advanced user of Backbase CXP
★★★★★
Backbase Omnichannel Solution

What do you like best?

I love the way you can setup the widgets and use across the channels

What do you dislike?

Sometimes it's hard to get out of the backbase envy when the you have to customise something which is not offered by backbase

Recommendations to others considering the product:

Go for it, the product is ready to market their if used effectively

What problems are you solving with the product? What benefits have you realized?

It's helping us to setup the digital bank ecosystems quickly and efficiently

Review source: G2.com

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