Automated Speech Recognizer

What do you like best?

Fantastic accuracy. We have been a customer for 2 years now and use their old platform daily. We are very happy for that platform and have paid hundreds of thousands for licenses in that time.

What do you dislike?

We got an email in January this year saying they would not renew our contract. They notified us of a 100x pricing increase via email by moving from a lifetime license platform to a SaaS model. They did not give us an option to purcahse at the old pricing structure before making such a massive change. We were not even able to come close to finding common ground on pricing and will have to look for another vendor.

What problems are you solving with the product? What benefits have you realized?

We use them for Call Progress Analysis and Voicemail Detection. They are much better than other solutions we have tested but we will begin testing other vendors as a result of their recent pricing adjustments.