Association Anywhere

What do you like best?

I like that ACGI gets to know its clients well. They try to see things from the client's perspective. They have nurtured a collaborative and empathetic environment and will rely on various team members' strengths and skills. With customer support, tickets are not going to some generic support team but to people who know me and my organization.

What do you dislike?

Their planning process means that only emergencies (system down, something affecting collecting revenue) are handled RIGHT NOW. Otherwise, you will have to wait for their teams to estimate and schedule the work. It makes sense that they would need to follow a process to get things done effectively, but you don't get that immediate satisfaction when you want a change.

Recommendations to others considering the product:

If the process of changing to a new AMS is daunting - try using a consultant.

What problems are you solving with the product? What benefits have you realized?

There's already a lot of functionality in the system. If we're looking to do something, it's most likely already in the software. We also have the option to go to a third party solution to get something going quickly. There's really unlimited potential. I like that ACGI will dissuade clients from customizations that won't yield a return on investment. You don't see that as a general rule from technology companies.