Impexium

What do you like best?

Impexium is ok at best for an AMS. I do like that the administration is divided into "apps" so you can easily find the area you are needing. It is pretty intuitive and reports are improving each year. The training videos are helpful.

What do you dislike?

Customer service is slow and not very supportive. It's still a relatively new product, so we run into many items that seem to have not yet been considered by the service, but are very typical in the AMS world of features. Users have limits on changes we can make ourselves, for example, change in a dues structure requires paying Impexium additional money to configure.

What problems are you solving with the product? What benefits have you realized?

We are able to use it as our AMS and run reports. It's pretty reliable, and though slow sometimes, never really "goes down."