Aspect CXP Pro is a feature-rich, cost-efficient software suite that pairs Aspect’s powerful application lifecycle management platform, Aspect CXP, with its enterprise-class IVR platform, Aspect Prophecy—for a complete toolset that empowers enterprises to easily design, implement, deploy and manage IVR and digital self-service applications across multiple customer channels. With its easy-to-use web-based Business User Interface, even non-technical staff can quickly implement changes, roll out updates, monitor usage and maintain the entire array of self-service applications for voice/IVR, mobile web, messenger apps and SMS.
Consultant in Information Technology and Services
Advanced user of Aspect CXP Pro
★★★★★
Great product, not sure of the support on the platform.
What do you like best?
The ease of use and multiple applications available
What do you dislike?
The support of the product especially with customised applications
Recommendations to others considering the product:
The product has incredible possibilities but the support for the product is failing. Custom applications have almost no support as there is a lack of skills within the Aspect company.
What problems are you solving with the product? What benefits have you realized?
Dynamic routing and Self Service options
Review source: G2.com