Ambit is a Conversational AI platform that provides intelligent chatbots, or Digital Employees, to automate conversations with customers 24/7, on any channel, across voice, text and digital avatar.
Ambit’s Digital Employees automate responses to customer enquiries, increasing the speed of resolution times and reducing customer service costs by eliminating low-value, repetitive tasks. Our clients experience savings of up to 30% in serving their customer enquiries.
The platform collects extensive data about your customer’s perceptions and concerns; which gives you the ability to better respond to their needs – now and in the future.
We work with some of the world’s leading brands who trust us to build and on-board digital employees that reduce the time to value, create actionable insights and maximise valuable customer interactions.
Eduard L.
Advanced user of Ambit
★★★★★
Great for natural conversation design
What do you like best?
- Intuitive and easy to get started, functional visual designer
- good NLU engine allowing multiple language models, algorithms and even multiple providers (e.g. it works with Microsoft's LUIS engine as well).
- Love the NLU decision tree!
- Live hand-over to a human agent
What do you dislike?
No instant SaaS purchase option (yet) from what I can see
Recommendations to others considering the product:
There are other options if you want command-style question/answer pairs. But for a natural conversation it is one of the best
What problems are you solving with the product? What benefits have you realized?
Designing coaching and consulting conversations. Managing complex interwoven conversations that allow an off-topic remark at any point.
Review source: G2.com
