Akita is a Customer Success Management Platform designed to help you reduce customer churn and increase revenue from your existing customers.
With Akita you can:
в‡’ Achieve a single, unified view of your customer data
в‡’ Build intentional and effective Customer Success processes
в‡’ Develop a scalable Customer Success program
в‡’ Measure the performance of your Customer Success team
в‡’ Be the driving force toward a customer-focused company culture
Akita offers you:
в‡’ One-click integrations with over 100 different SaaS tools
в‡’ Unlimited segments for your accounts and contacts
в‡’ Fully-customizable customer health scores
в‡’ Unlimited playbooks—triggered by user behavior (good or bad)
в‡’ Activity or health-related alerts
в‡’ Goal-oriented Reviews feature
в‡’ Hyper-focused CSM inbox
в‡’ Team or company-wide Slack notifications
в‡’ Two-way Salesforce sync (Pipedrive coming soon)
в‡’ CSM activity reporting
No contract – Unlimited users during your trial – White glove onboarding
