Easy to use and affordable!
What do you like best?
The best thing about Acuity is being able to easily schedule appointments for several of our sales reps, and give them all the information they need in order to be prepared for their appointments. It allows to coordinate several schedules across multiple time zones. It also sends useful reminders via email and text to the customers, to help them remember their appointments.
What do you dislike?
There are two main gripes I have with Acuity.
1. I wish Acuity could take into account the different time zones of our reps. It does take the customer's time zone into account, which makes it easy for them. However, I have multiple reps in several states. When they log in to Acuity, it shows their calendars in my time zone, since I'm the administrator. It should allow each user to have their own time zone so it displays accurately on their calendar. We fix this issue by having it sync with their Google Calendar, which works, but it's not ideal.
2. Acuity only allows reminder notifications to be sent on an hourly basis. So the soonest it can remind someone about their appointment is 1 hour before. Ideally, we would be able to send them a notification 5-10 minutes before. These are simple phone calls we're scheduling and it's easy to forget/ignore a reminder that's an hour out.
What problems are you solving with the product? What benefits have you realized?
The question Acuity solved for us is, "How do we schedule appointments for customers all over the country with sales reps that are also all across the country?" We schedule about 15-30 appointments every day for our sales reps. It is easy to use and organized. It really works well!
