Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud.
Customer Reviews
Administrator in Financial Services
Advanced user of MiCloud FlexSystem is reliable and functions day to day. After the initial setup, which was a frustrating and time consuming process, the system has run successfully.
Extremely poor support. Mitel migrated ticketing systems and did not respond to any tickets for about 2 weeks after install. Constant confusion on their end about licensing and features. One support person knocked our company offline for a couple hours, breaking our whole phone menu tree.
Project management is nonexistent and there is no accountability at higher levels of management. Support teams try but they clearly lack the training or tools to provide an adequate support response. System design is also convoluted, and it requires multiple management pages for each part of the system. The call center portion is a separate PBX which is bridged to the main PBX. It gets out of sync requiring service reboots.
UC Software is poor, soft-phone is unreliable. Chat service does not sync between devices. No iPad app for collaboration. Mitel offers no 2 factor authentication. MiTeam collaboration software is near impossible to get licensed for. Internal teams don't even know what it is.
Go with another system. Mitel is not easy to deal with. the product is a decade behind others at a way higher price point.
We were able to get everyone home using this solution, although due to the fact that soft phones don't work reliability and also do not support any queue calls, at a great expense. The physical phones work well for remote work.
