NetBase delivers the social intelligence that global brands and agencies use to publish, monitor, analyze and engage with customers in real time.

Languages supported: Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6/10 (Expert Score) ★★★★★
Product is rated as #40 in category Customer Journey Analytics Software
Ease of use
7.9
Support
8.6
Ease of Setup
7.2

Images

Check Software Images

NetBase Quid is the next generation consumer and market intelligence platform, delivering contextual insights to reveal business trends, connect with consumers, and understand the story behind competitors and the market. The platform uses advanced artificial intelligence to process billions of indexed resources across all forms of structured and unstructured data, empowering our brand, agency and consulting services customers to make smart, data driven decisions accurately, quickly and efficiently. NetBase Quid is a trusted partner of American Airlines, Coca-Cola, Ogilvy, T-Mobile, United Airlines, YUM! Brands, Walmart, Hyundai, Wunderman Thompson, Microsoft, BCG and The New York Times. Learn more at https://www.netbasequid.com

NetBase
NetBase

Show more categories

Customer Reviews

NetBase Reviews

Marc L.

Advanced user of NetBase
★★★★★
NetBase Quid is a true enabler of customer centricity

What do you like best?

Easy, super intuitive tool. Can be used for a wide variety of highly relevant and business critical use cases ranging from campaign/brand health monitoring, reputation management/crisis communication (messaging strategy), identification of brand ambassadors, etc. To me, NetBase Quid has been an eye-opener that I use on a regular basis in my role as strategic planner and it should be an ear-opener for all major companies that take customer centricity seriously - and actually want to listen to their customers and other stakeholders.

What do you dislike?

The tool works best on English speaking markets. It is a bit more difficult and time-consuming to finetune the tool for foreign languages.

What problems are you solving with the product? What benefits have you realized?

Most of our clients have a very strong Business Intelligence setup, but lack a deeper understanding of how their customers perceive them and their products - and crucially how the customers talk about them online (both the good and the bad conversations). I see NetBase Quid as a strong supplement to the more hard data in terms of i.e. interesting and insightful soundbites and word clouds - but at the same time the tool also works well in quantitative measures like market sentiment and share of voice in the market.

Review source: G2.com

Leave a reply

Your total score

B2B Software Guide