Unsuccessful after 8 month implementation
What do you like best?
Scheduling features
Working integrations were promised during the sales cycle
Their commitment to have the implementation completed in less than 6 weeks
What do you dislike?
During the sales cycle, we were promised that integrations with Salesforce and WebEx were available when in fact that was completely false. Unfortunately, we tried to implement this software for approximately 8 months and finally gave up after commitments and deadlines were continually missed. They strung us along claiming they have made enhancement/fixes and each time we experienced the same error or found more issues. Being in technology for my entire career, I understand there will always be challenges with implementing new software but the real test is how a company respond when this happens. Below is what we experienced:
- Implementation manager that was either new to the role or had very little understanding of the platform
- Director of Customer Success that had no urgency, empathy or skill in managing these situations
- Executives that lacked integrity and are more concerned about profit than having a great product that works
Despite dedicating a massive amount of time and resources in the hopes of making this work, the company still refused to provide any credit or relief on the fees paid. We provided undisputable examples of how they were in breach of contract but never received a response.
Recommendations to others considering the product:
Do not work with this company
What problems are you solving with the product? What benefits have you realized?
We could never get the integrations to work correctly. Continued to experience duplicate and missing data despite test countless new versions.
