Case Monitoring

Queue Manager is a suite of Case Management tools to communicate with customers and monitoring of cases in real time.

Case Monitoring

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Candice H.

Advanced user of Case Monitoring

★★★★★

Easiest Software for Remote Calling

What do you like best?

It's easy for users to switch statuses for availability and they're all color coded. You can also use keyboard shortcuts to switch statuses without having to use a mouse

What do you dislike?

Sometimes if you hold the directory and accidentally drag it, it glitches and then you can't access the directory again until you reboot. It's also frustrating that sometimes if you drop a call when you have someone else on hold, it automatically picks that call back up

What problems are you solving with the product? What benefits have you realized?

Able to switch between log in/log out statuses easily and it creates time stamps which makes tracking time worked a breeze

Review source: G2.com