Our vision: To revolutionise the way people engage with information and make it useful
We help you deliver content in context. We specialise in Salesforce.com apps. Often referred to as a Digital Adoption solution aka DAP, DAS
We’ve created the next generation knowledge platform and it’s called Knowledge Resource Management™ aka KRM™. KRM™ is a unique, 100% native Salesforce solution, trusted by many Fortune 500 companies.
– At the lower levels KRM™ surfaces critical content to the right people at the right time and provides help and training and compliance tools, whilst helping businesses support the remote worker.
– At the higher levels KRM™ transcends many business-critical applications in the enterprise (shown in the diagram below) and provides access to statistical information that can be analysed and further expanded, capturing sentiment and feedback, as various user communities go about their day.
As ERP and more recently CRM allowed businesses to consolidate vendors, reduce costs and drive efficiencies by breaking down the silos. KRM™ is set to provide a similar leap, which your digital transformation projects need today.
KRM™ transcends many business-critical applications in the enterprise and it provides key, user-centric features (60-90% of each solution) needed by organisations and Communities.
Improved Apps believe that to fully satisfy today’s end users any company needs to provide the right information, to the right Users and the right time and in the right place: this is understanding the real context of a user. Improved Apps help customers achieve this by utilising sophisticated tools that allow customers to embedded content, help, training and guide users in an interactive way, whilst being able to measure users engagement and sentiment.
