Thanx (www.Thanx.com) is the guest engagement platform helping physical retailers become more digitally agile. Unlike other solutions on the market, Thanx digital purchasing rapidly accelerates customer data capture both online and offline solving a decades-old problem with traditional loyalty: long time-to-value. In just a few weeks after launch, Thanx merchants will have a wealth of customer data at their fingertips and can start to deeply understand and segment their customers. Empowered with a deep understanding of customer behavior across the entire journey, with the Thanx personalization engine, brands can operationalize relevant guest engagement at scale in order to increase customer lifetime value. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Thanx was founded in 2011 and is headquartered in San Francisco, CA.
Thanx
Customer Reviews
Thanx Reviews
Jonathan C.
Advanced user of ThanxWhat do you like best?
I love having the ability to directly interact with guests. Being able to send our promotions and receive guest feedback is essential for running a successful business.
What do you dislike?
I dislike that Thanx is unable to integrate with Aloha to track our servers' performance
Recommendations to others considering the product:
If you want to be able to satisfy your guests and get honest feedback this is the best way to get it.
Sites like Yelp are only there for people to complain and feel validated in doing so.
What problems are you solving with the product? What benefits have you realized?
I can handle guest complaints directly, easily and effectively. The ability to reach out to guests who had a bad experience but who didn't want to say anything at the time. Sometimes guests don't want to complain in the restaurant but will write a review about a bad experience. Thanx allows me to help them, even after the fact
