Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

Languages supported:

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

8.8/10 (Expert Score) ★★★★★
Product is rated as #79 in category Customer Self-Service Software
Ease of use
8.3
Support
9.0
Ease of Setup
9.4

Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

Dynamics 365 Customer Service
Dynamics 365 Customer Service

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Customer Reviews

Dynamics 365 Customer Service Reviews

Administrator in Consumer Electronics

Advanced user of Dynamics 365 Customer Service
★★★★★
MS Dynamics CS for right for you

What do you like best?

This is a great database to keep customer records. It's easy to use, and administrate.

What do you dislike?

If you want to do huge customization of the system, you need to know how to write code and use the Plugin registration tool.

What problems are you solving with the product? What benefits have you realized?

A single place where customer data resides. With this one place of truth we have a 365 degree of the customer.

Review source: G2.com

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