LiveHelpNow

LiveHelpNow is a Pennsylvania-based customer service software company. Live Chat, Email-Ticket Management, Callback Management, Knowledge Base.

Languages supported: Arabic, English, French, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4/10 (Expert Score) ★★★★★
Product is rated as #97 in category Customer Self-Service Software
Ease of use
8.7
Support
8.3
Ease of Setup
7.3

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LiveHelpNow help desk software suite facilitates real time, omnichannel customer service communications via Live Chat, SMS, Email, Facebook and Twitter. Top rated by Business.com 8 years running, Inc 500 fastest growing companies list 3 years in a row.
8k+ implementations, with over 2k implementations in Enterprise arena. Starting only at $18.90 per month per agent on annual contract.

LiveHelpNow
LiveHelpNow

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Customer Reviews

LiveHelpNow Reviews

Daryl S.

Advanced user of LiveHelpNow
★★★★★
Our experience with Live Help

What do you like best?

Live Help has been a great partner for our company. The additional services they offer in addition to a great chat have allowed us to move our chat in directions we had hoped to go to much faster. The ability to change languages and have SMS chat has been awesome. The support provided by the company is excellent and you can never ask a question they don't answer. We love the live help challange!

What do you dislike?

I have not had any bad experience with Live Help

Recommendations to others considering the product:

If your looking for a robust chat that offers a lot of additional features not found anywhere else this is the chat for you. They are easy to work with and provide you with everything you need.

What problems are you solving with the product? What benefits have you realized?

We had another chat service before Live Help. When we went in search of a better partner, we found Live Help. We wanted to provide the channel for our customers because they were asking for it. It gave us a personal connection on our website. We did not have bi-lingual reps and the ability to translate was an excellent plus. Being able to add SMS was also a plus. The ease of use and the ability to customize has been great.

Review source: G2.com

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