Velaro

Better engage your customers and other website visitors, increase online sales conversions, improve the efficiency of your customer service teams, and strengthen your brand.

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8.4/10 (Expert Score) ★★★★★
Product is rated as #140 in category Live Chat Software
Ease of use
8.8
Support
8.3
Ease of Setup
8.9

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Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

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Customer Reviews

Velaro Reviews

Tim B.

Advanced user of Velaro
★★★★★
Just OK chat client

What do you like best?

The editable canned responses are very useful.

What do you dislike?

The notifications are not reliable, often I'll have a chat and not realize it.

What problems are you solving with the product? What benefits have you realized?

Customers who are hesitant about calling due to hold times are able to be assisted.

Review source: G2.com

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