Thankful's AI agent transforms customer service, combining machine-like speed with human-like expertise – routing, tagging, and fully resolving large volumes of customer queries, delivering exceptional, personalized service across all written channels.

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9.0/10 (Expert Score) ★★★★★
Product is rated as #21 in category Intelligent Virtual Assistants Software
Ease of use
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Ease of Setup

Thankful’s AI agent transforms customer service, combining machine-like speed with human-like expertise – routing, tagging, and fully resolving large volumes of customer queries, delivering exceptional, personalized service across all written channels.

Thankful
Thankful

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Customer Reviews

Thankful Reviews

Administrator in Consumer Goods

Advanced user of Thankful
★★★★★
Thankful to partner with Thankful

What do you like best?

Provides extremely fast responses, can handle basic customer inquiries and is very cost-effective. Plus, their support team is very easy to work with and eager to help

What do you dislike?

Nothing comes to mind really, Thankful has been excellent

What problems are you solving with the product? What benefits have you realized?

Thankful helps solve basic customer inquiries which allows my agents to focus on more difficult or escalated inquiries. Thankful has reduced our average first response time drastically and the CSAT is very close to what our agents produce

Review source: G2.com

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