Blameless

What do you like best?

Blameless helps us coordinate key incident responders and pulls in all the context we need to resolve production issues quickly. The Slack integration is key for us, and the ability to automatically designate roles and tasks helps us stay focused and structured. It also saves us time analyzing incidents by automatically creating postmortems and generating timelines from chat logs, graphs, and other key details.

What do you dislike?

I wish the developer documentation was more clear so we could build custom integrations.

Recommendations to others considering the product:

Highly recommend this solution if you're trying to reduce manual labor during and after incidents. Seamless integrations with common tools like Slack, Pagerduty, and Jira.

What problems are you solving with the product? What benefits have you realized?

We are streamlining our incident response process and reducing our mean time to resolution. In addition, we are using Blameless for better postmortem documentation and analysis. The reliability insights are also helpful, not just for engineering, but also for support and other business stakeholders.