Giva eHelpDesk

eHelpDesk is a HMS that comes designed with features along with the hospital management features.The feature list includes customer service, help desk, dashboard, IT service, ITSM, remote support and issue tracking features.

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8.0/10 (Expert Score) ★★★★★
Product is rated as #128 in category Help Desk Software
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Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop.

Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP.

Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.

Giva eHelpDesk
Giva eHelpDesk

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Customer Reviews

Giva eHelpDesk Reviews

Marie W.

Advanced user of Giva eHelpDesk
★★★★★
The new generation of cloud technology.

What do you like best?

This program is excellent for its excellent ticketing, asset management, knowledge bases and change management. I like the fact that technical support is always available to help if there is any doubt, that is, customer service is top-notch, because when setting up a critical ticket, they respond quickly; use is very easy, as well as the implementation. It is also compatible with mobile devices, works very well on iPhone and Android. Another point in favor is that they update it continuously with launches full of useful functions without the need for excessive engineering.

What do you dislike?

A disadvantage that has, is not so serious, is the fact that they do not have a customer service line at time real. That is, a support request must be made by sending a ticket in the Giva system. However, for complex problems after sending a ticket, they contact us via calls and agree to share screens to resolve any doubts. It should be noted that it is not a program that can be customized to your liking.

Recommendations to others considering the product:

A program that is suitable for all those companies that want to achieve a consistent follow-up of the problems that occur in a systematic manne. I would recommend it since it is very simple and practical in addition.

What problems are you solving with the product? What benefits have you realized?

Giva is used in DockYard Inc, thanks to its ease of use, rapid implementation and great support from the company. We also enjoy the standard reports that come with this application and make the results of our data easy to share with others. Adding that allows us to ensure that problems are tracked from the first contact to the resolution and gives us access to the information we need to resolve them.

Review source: G2.com

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