Keatext is an AI-driven text analytics platform that instantly processes customer reviews, surveys, and support tickets from multiple sources to help you find what needs immediate attention to improve your customer experience.
You can upload data to Keatext as a CSV file or integrate directly with Zendesk, Intercom, Surveymonkey, and 400+ other platforms. Save your team hours of manual analysis and use Keatext’s plug and play functionality in just 10 minutes.
Key features:
– Multichannel analysis
– Opinion and sentiment analysis
– Multilingual processing
– Advanced data filtering
– Advanced statistical analysis
– Trend detection
– Shared filtersets
– Granular time comparison
– Automatic grouping
– Exportable analytics
– Topic and opinion summary
– Correlations
Keatext has been utilized by brands in more than 10 industries including American Express, Orange, Brother International, and Bain Consulting.
User in Management Consulting
Advanced user of Keatext
★★★★★
Excellent tool, excellent value
What do you like best?
Keatext is easy to use and enables me to drive to insights quickly. With its opinion/sentiment assignments, Keatext saves me a ton of time--not just by automating the scraping and aggregation of data, but by actually "understanding" the content it analyzes. Keatext enables me to create impactful analyses and visualizations that help my clients understand the topic (and help me look cool in front of my clients). Keatext is not cheap but the value it delivers outpaces its price. I cannot say enough good things about the Keatext team -- they always go above and beyond for me, even though I am a very small client. I would (and do) recommend Keatext to anyone.
What do you dislike?
Some areas within the tool are a little clunky or less intuitive than I might prefer. Some additional overall/macro-level analyses would be helpful.
What problems are you solving with the product? What benefits have you realized?
Keatext helps me solve the problem of needed to understand analyze large amounts of text (e.g., company or product reviews).
Review source: G2.com
