Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams.
Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction.
Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching.
Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction.
Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.
Meg A.
Advanced user of Stella Connect
★★★★★
Great way to track performance!
What do you like best?
the best thing about Stella Connect is how user-friendly the dashboard is. Everything very clearly, and beautifully, laid out for you.
What do you dislike?
No complaints thus far! I haven't run into any trouble or have anything to recommend. I am a new user, so my experience is limited. From speaking with other members of our team though, I haven't been made aware of any complaints or areas that need to be updated.
Recommendations to others considering the product:
It is a great program that is incredibly easy to use. I greatly enjoy the page layout and setup of the dashboard. I am new to my company, but from what I understand, they have been using Stella Connect for quite a while and really value the program. I look forward to getting more familiar with the system and learning all that it has to offer. My experience has been great so far!
What problems are you solving with the product? What benefits have you realized?
Our company uses Stella Connect to manage customer reviews. As a new team member, it has been a great tool to get an idea about how our users feel about my performance and highlights any areas for improvement. Using this program for reviews, I feel like it really helps me feel connected to the users I assist every day. Having that connection is really invaluable in my training as a new employee and makes me feel like a member of our team.
Review source: G2.com
