AskNicely

The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

Languages supported: Czech, Danish, German, English, Finnish, French, Croatian, Italian, Japanese, Korean, Dutch, Norwegian, Russian, Spanish, Swedish, Thai, Vietnamese, Chinese (Simplified), Maori

9.4/10 (Expert Score) ★★★★★
Product is rated as #22 in category Experience Management Software
Ease of use
9.4
Support
9.2
Ease of Setup
0.0

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AskNicely is the recognized leader in customer experience management and has the only mobile platform for people-powered businesses. We bring feedback, coaching and brand-aligned service actions into the pocket of your frontline team.

CUSTOMER FEEDBACK
You’ll send customizable, conversational surveys at just the right moment—controlling frequency and triggers. Reach your customers via email, SMS, or on your website. Measure what matters to your business—NPS, CSAT, or CES.

Drive referrals and reviews from your most loyal customers. Use push notifications to escalate service issues instantly, improving retention. Simplify your tech stack with Salesforce and Slack integrations (among many others). Display customer reactions in real-time in every location with TV dashboards and the mobile app.

Make smarter business decisions with feedback analytics tools, isolating performance by location and seeing the correlation between rising NPS and sales.

FRONTLINE FEEDBACK, COACHING AND PLAYBOOKS
The world’s first pocket-sized customer experience coaching platform.

Empower your frontline teams to respond consistently across locations with automated workflows. Build a customer-first culture with feedback that’s transparent, accessible, and digestible. Identify star performers and opportunities in executive dashboards, and pinpoint common themes with text analytics.

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Customer Reviews

AskNicely Reviews

Ben C.

Advanced user of AskNicely
★★★★★
Great App and a team that run at 11/10 for awesomeness

What do you like best?

Definitely a plus for me and the team the simplicity of the App and program. It just works.

The team were even happy to do some low-level customisation to our skin to help better match our business.

It was also great to work with people who get as excited about geek-stuff as I do.

But the cream for me was the point of difference in service...

To date, my experience with US-based support teams is that if they don't know the answer or get stuck you tend to get ignored or "forgotten.

However, Zach and the crew have been the shining exception to this in the service department... emails are answered and if they can't be we still get a response to update on the hand over to higher-tech people... and good or not, that response comes back quickly too. 11 out of 10 from me boys (and girls I assume)

S#$% service is the bane of existence in the software world... It has been amazing to find a team who do BOTH software AND service really well.

What do you dislike?

Just the timezone differences, but even with that Zach and the team were happy to find times that suited us both.

Recommendations to others considering the product:

Stop whining.

Children Whine.

Shut up and Do it.. Go on, do it! DO IT!!!

Seriously though. Just do it. :D

What problems are you solving with the product? What benefits have you realized?

We didn't have an NPS system... now we do :)

Their integration with MBO is great. As means I don't have to code my own :D

Review source: G2.com

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